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Delta Center, LLC
196 Third Street
Fond du Lac, WI 54935

Phone: 920-921-3343

Fax: 920-921-0989

E-mail: support@deltactr.com

Delta Center, LLC
Delta Center, LLC

Frequently Asked Questions

How do I determine if I need counseling?

If you are experiencing any of the following feelings, it would be beneficial to seek out a therapist:

  • Excessive stress
  • Worry, fear, lonliness
  • Low self-esteem
  • Confusion about your feelings
  • Tragedy, anger, guilt, sleeplessness
  • Inability to deal with daily problems
  • Depression lasting more than a few days
  • Lack of control over eating or drinking
  • Conflict in the family

These are signs that you may have some needs in your life that are not being met.  These  feelings are an indication that you need to take responsibility to make some changes.

 

What types of services does Delta Center provide?

 

All of our therapists are skilled in many areas and stages of human development, ranging from children, adolescents, and adults.  Some of our therapists are specilized in career development, eating disorders, marriage and couples therapy, ADHD and ADD, family and individual counseling.

 

How will I know if Delta Center staff can help me and /or my family?

 

You will want to find out if the therapist has the proper training and experience in working with people with needs similar to yours.  You will want someone you feel you can trust.  You can also expect that the therapist will assist you in the development of a plan specifically designed to deal with your concerns.

 

When I make the first call to the clinic, what will I be asked?

 

Delta Center staff will ask you if you have been referred to a certian therapist, what concerns you wish to address in counseling, what days and times you are available for appointments, and if you have health insurance that will cover the visits.  Your name, address, and phone number will also be obtained.

 

What information will I need to set up an appointment at Delta Center?

 

Delta Center staff will need your name, address, date of birth, and phone number where we may reach you.  We will also need your insurance information such as: Insurance company name, the employer that this insurance is through, subscribers's name, date of birth of subscriber, member ID number as listed on the insurance card, group number, and a phone number of the insurance company.  We will also need your verbal consent to contact your insurance company on your behalf.

 

How do I know if my insurance will cover counseling sessions at Delta Center?

 

Using the above information, Delta Center staff will contact your insurance on your behalf to obtain benefits.  Please be advised that benefits quoted by the insurance company are not a guarantee of payment.  Delta Center staff will send you a letter informing you of your benefits.

 

How long does a counseling session last?

 

Most counseling sessions with our therapists are 60 minutes in length.  Some insurance companies only authorize 45 minute sessions.

 

How much does counseling cost at Delta Center?

 

For insurance, the initial counseling session is billed at $277.00.  Subsequent sessions are billed at $185.00 per hour.  Late fees and cancellation notices are billed to your account at half of the hourly rate, which would amount to $92.50. 

For private pay, the initial counseling session is billed at $165.00.  Subsequent sessions are billed at $110.00 per hour to be paid in full at the time of service.

 

How do I reach a counselor after business hours if there is a crisis?

 

The On Call Therapist may be reached after hours via a pager.  This number is provided in  the after hours voice mail message.

 

How are parents kept involved in their child's therapy?

 

No child is seen at Delta Center until the parents are met with first.  During the first session parents and therapist plan together the frequency of visits.  We feel here at Delta Center that parents are integral and always deserve to be updated on the progress their child is making.

 

How is treatment different for adolescents?

For increased success in working with adolescents, therapists' initial meeting is with the parents.  The rules and boundaries of confidentiality and expectations of what parents hope for their son or daughter is discussed.  The need to establish rapport with the adolescent, build trust in the therapeutic relationship, and build a bridge of communication between the adolescent and the parents is also discusssed. 

 

The second meeting is with the adolescent without the parents present.  The parameters of confidentiality are discussed and the therapist shares the concerns of the parents as described in the initial session.  In the first few sessions, the therapist focuses on developing a therapeutic relationship with the adoescent as this process takes time.  Parents are encouraged to be patient with the process and avoid pressuring adolescents to disclose what they have shared with the therapist or to expect immediate changes.

 

Initially, parents may feel left out of the process and adolescents may fear the therapist will     side with the parents.  The risk of the therapist becomming triangulated between the parent   and the adolesctent is minimized by explaining confidentiality and it's limits, which include    threats of suicide or self-harm, disclourse of sexual or physical abuse, or if the adolescent presents to be a danger to themselves or others.

 

Parents, to be supportive to your adolescent, be patient, open, repect their privacy related to    the content of sessions as well as being encouraging and non-judgemental.  If you have any     questions about statements your adolescent makes regarding therapy or the therapist, call the therapist.  The therapist will not break confidentiality of the adolescent but will clarify any  misinformation or misunderstandings the adolescent may have perceived.  The therapist can share information about what the therapist said without violating the confidentiality of the adolescent.  Remember, the goal of therapy is to assist both the adolescent and the family.

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