Professional Counseling Services in Fond du Lac, Wisconsin Since 1988
A Division of Sherman Counseling
Frequently Asked Questions
How do I determine if I need counseling?
If you are experiencing any of the following feelings, it would be beneficial to seek out a therapist:
- Excessive stress
- Worry, fear, loneliness
- Low self-esteem
- Confusion about your feelings
- Tragedy, anger, guilt, sleeplessness
- Inability to deal with daily problems
- Depression lasting more than a few days
- Lack of control, overeating or drinking
- Conflict in the family
These are signs that you may have some needs in your life that are not being met. These feelings are an indication that you need to take responsibility to make some changes.
How will I know if Delta Center staff can help me and /or my family?
You will want to find out if the therapist has the proper training and experience in working with people with needs similar to yours. You will want someone you feel you can trust. You can also expect that the therapist will assist you in the development of a plan specifically designed to deal with your concerns.
How do I know if my insurance will cover counseling sessions at Delta Center?
Using the above information, Delta Center staff will contact your insurance on your behalf to obtain benefits. Please be advised that benefits quoted by the insurance company are not a guarantee of payment. Delta Center staff will inform you of your benefits.
How long does a counseling session last?
Most counseling sessions with our therapists are 60 minutes in length. Some insurance companies only authorize 45 minute sessions.
How do I reach a counselor after business hours if there is a crisis?
The On-Call Therapist is available for active clients of Delta Center. This number is provided in the after-hours voice mail message.
How are parents kept involved in their child's therapy?
No child is seen at Delta Center until the parents are met with first. During the first session parents and therapist plan together with the frequency of visits. We feel parents are integral and always deserve to be updated on the progress their child is making.
What types of services does Delta Center provide?
All of our therapists are skilled in many areas and stages of human development, ranging from children, adolescents, and adults. Some of our therapists are specilized in career development, eating disorders, marriage and couples therapy, ADHD and ADD, family and individual counseling.
When I make the first call to the clinic, what will I be asked?
Delta Center staff will ask you if you have been referred to a certain therapist, what concerns you wish to address in counseling, what days and times you are available for appointments, and if you have health insurance that will cover the visits. Your name, address, and phone number will also be obtained.
What information will I need to set up an appointment at Delta Center?
Delta Center staff will need your name, address, date of birth, and phone number where we may reach you. We will also need your insurance information such as: Insurance company name, the employer that this insurance is through, subscribers’s name, date of birth of subscriber, member ID number as listed on the insurance card, group number, and a phone number of the insurance company. We will also need your verbal consent to contact your insurance company on your behalf.
How much does counseling cost at Delta Center?
For insurance, the initial counseling session is billed at $480. Subsequent sessions are billed at $250-$435 per hour. Late fees and cancellation notices are billed to your account at$150.
For private pay, the initial counseling session is billed at $180.00. Subsequent sessions are billed at $150.00 per hour to be paid in full at the time of service.
Why do some forms/statements list Sherman Counseling? I thought I was at Delta Center.
In January, 2020, Delta Center partnered with Sherman Counseling. All of our services, office staff, and therapists remain the same. Statements or appointment reminders may come from Sherman Counseling because we use the same billing and scheduling system. Please call our office if you have any questions about your appointments or billing.
How is treatment different for adolescents?
For increased success in working with adolescents, therapists’ initial meeting is with the parents. The rules and boundaries of confidentiality and expectations of what parents hope for their son or daughter are discussed. The need to establish rapport with the adolescent, build trust in the therapeutic relationship, and build a bridge of communication between the adolescent and the parents is also discussed.
The second meeting is with the adolescent without the parents present. The parameters of confidentiality are discussed and the therapist shares the concerns of the parents as described in the initial session. In the first few sessions, the therapist focuses on developing a therapeutic relationship with the adoescent as this process takes time. Parents are encouraged to be patient with the process and avoid pressuring adolescents to disclose what they have shared with the therapist or to expect immediate changes.
Initially, parents may feel left out of the process and adolescents may fear the therapist will side with the parents. The risk of the therapist becomming triangulated between the parent and the adolescent is minimized by explaining confidentiality and it’s limits, which include threats of suicide or self-harm, disclourse of sexual or physical abuse, or if the adolescent presents to be a danger to themselves or others.
Parents, to be supportive to your adolescent, be patient, open, repect their privacy related to the content of sessions as well as being encouraging and non-judgemental. If you have any questions about satements your adolescent makes regarding therapy or the therapist, call the therapist. The therapist will not break confidentiality of the adolescent but will clarify any misinformation or misunderstandings the adolescent may have perceived. The therapist can share information about what the therapist said without violating the confidentiality of the adolescent. Remember, the goal of therapy is to assist both the adolescent and the family.
Please note that the accepted insurances may vary depending on the location and type of service. For more information on accepted insurances, you may contact your insurance provider or reach out to us for further information. Our helpful staff will be happy to assist you and answer any questions you may have.
Contact Us Today!
Delta Center is located in a quiet residential area of Fond du Lac, WI. We are located near the corner of 3rd Street and Park Avenue. On-street parking is available.
196 Third Street, Fond du Lac, WI 54935
Phone: (920) 921-3343 | Fax: (920) 921-0989